At She Is E Magazine & Media Co, customer satisfaction is our top priority. We strive to ensure that your experience with our digital magazines and services is exceptional. However, we understand that sometimes things don't go as planned. Below is our return policy for digital products and services:
1. Digital Magazine Subscriptions:
- Non-Refundable: Due to the nature of digital content, once a digital magazine subscription has been purchased and accessed, it is non-refundable.
- Subscription Cancellation: You may cancel your subscription at any time. Cancellation will prevent future charges but will not result in a refund for any previous billing periods.
2. Single Issue Purchases:
- Non-Refundable: Single issues of our digital magazines are non-refundable once accessed or downloaded.
- Access Issues: If you experience any issues accessing your purchased digital magazine, please contact our support team within 7 days of purchase. We will work to resolve the issue or provide access to the purchased content.
3. Digital Services:
- Service-Based Refunds: Refunds for digital services (such as custom digital content, consultation services, etc.) will be evaluated on a case-by-case basis. If you are dissatisfied with the service provided, please contact our support team within 14 days of purchase.
- Service Cancellations: If you need to cancel a scheduled service, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund.
4. Technical Issues:
- Resolution: If you encounter any technical issues with our digital products or services, please contact our support team immediately. We are committed to resolving any technical problems promptly.
- Compensation: In cases where technical issues cannot be resolved, we may offer a replacement product or service as compensation.
5. Contact Information:
For any questions or concerns regarding our return policy, please reach out to our customer support team at:
6. Policy Updates:
We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be posted on our website, and it is the customer's responsibility to review the policy periodically.
Thank you for choosing She Is E Magazine & Media Co. We appreciate your understanding and cooperation.
Sincerely,
She Is E Magazine